Customer Service Coordinator

Missions :

Job Posting

Jotun’s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.Jotun Algerie, established in 2011, is one of the key markets within the MEIA region. With a production facility Technover P SPA since 2022 and a rapidly growing team with production facility, 2 warehouses and more than 80 employees, we aim to further strengthen Jotun’s position in Algeria through ambitious market growth plans that focus oninnovation, efficiency and profitability.

SUMMARY OF THE ROLE

Join our dynamic team as a customer service Coordinator. Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service and Monitor daily follow-up of orders and change dates if applicable to achieve correct backlog and OTIF.Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.Actively handle customers' inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.Verify, enter, and review system prices accurately with the customer's purchase orders and sales orders.Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders. Profil :

WHAT WE ARE LOOKING FOR AND WHAT WE OFFER

University degree in any relevant field .2-3 years of work experience in related field.
Proficiency in both English and French languages.
Competencies for this Position:
Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively. Adheres to company rules and procedures; executes plans with commitment and determination; achieves high quality results. Uses methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively. Makes an impact; convinces and persuades others; promotes plans and ideas successfully.

What we offer:

Competitive compensation and benefits Continuous learning opportunities and
training activities through on-the-job training and our in-house learning Jotun
Academy. Career development opportunities across multiple disciplines and geographies Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores A supportive and inclusive company culture where you can be your authentic self A focus on having fun together through team buildings and social activities. Autres :

POSITION INFORMATION

Company: Jotun Technover P SPA
Contract Type: Regular
Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 22.05.2025

االقطاعات:

نوع الوظيفة:

المستوى الدراسي:

سنوات الخبرة: 2 à 3 ans

الفئات:

وضع في: 11-05-2025 à 00:00:00

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